COURSE DURATION: 2 days
OVERVIEW:
– Positively influence others via an effective communication strategies using NLP tools
– Increase individual’s motivation level and trust in their communication strengths
– Acquire tactful ways of probing to encourage others to start talking, product/service benefit elaboration, followed by ‘sell to themselves’ statements
– Designed and delivered for maximum learning in an interactive and fun way
– Learning modes – Cognitive (knowledge; mental), Psychomotor (skills; physical), Affective (attitude; feelings)
TARGET AUDIENCE:
This program can be further customized to cater for various groups of executives, Individual Contributors, People Managers and Manager’s Manager
LEARNING OBJECTIVE:
– Identify their preferred representational system
– Describe the key NLP factors for us to process information and communicate
– Demonstrate the dos and don’ts in communication
– Able to develop positive and negative inclined questions
– Be willing to give and receive feedback
– Able to initiate courageous conversations, tactful reprimands and appraisals
BENEFITS TO PARTICIPANTS:
– Engage effective communication skills that leads to increased sales, commitment and support from the internal and external customers
– Become a trusted advocate and gain customers’ loyalty that results in long term business relationships
PROGRAM CONTENT:
