COURSE DURATION: 2 days
COURSE OVERVIEW:
Conflict at the workplace is inevitable. However, conflict can present both a challenge and an opportunity depending on how to handle and manage it. Conflict involves opposing forces, pulling in different directions. Many have the conception that conflict causes stress, disruptive and should be avoided. The important question is how we address this, manage and produce positive change? When conflict is handled effectively problem-solving increases, interpersonal relationships becomes stronger and stress surrounding conflict decreases.
COURSE METHODOLOGY:
This course relies on dynamic interactions between facilitator and participants along with the use of various diagnostic tools, practical exercises, and group activities. Role-plays, group work, video screening, case studies and discussion from individual experience.
TARGET AUDIENCE:
This course is designed for all managers; supervisors and employees who wish to understand conflict and manage conflict effectively to improve task and interpersonal relationship at work.
TARGET COMPETENCIES:
– Conflict management
– Leadership
– Communication
– Assess your emotion and revise your behavior accordingly
– Negotiations
PROGRAM OUTLINE:
